SHIPPING POLICY

Website: https://www.sundaramexclusive.com

Business Name: SUNDARAM EX-CLUSIVE

Effective Date: 1st July 2026

Last Updated: 1st July 2026

Version: 1.0

SHIPPING POLICY

PART 1 OF 3

(Order Processing, Domestic & International Shipping)

1. INTRODUCTION

Welcome to the Shipping Policy of SUNDARAM EX-CLUSIVE.

This Shipping Policy explains how orders placed through our Website are processed, packed, dispatched, shipped, tracked, and delivered.

This Policy forms an integral part of our:

• Terms & Conditions

• Privacy Policy

• Return, Refund & Exchange Policy

• Payment Policy

• Cancellation Policy

By placing an order with SUNDARAM EX-CLUSIVE, you acknowledge that you have read and agreed to this Shipping Policy.

2. SHIPPING DESTINATIONS

SUNDARAM EX-CLUSIVE currently ships products:

Within India

We deliver to most serviceable locations across India through our logistics partners.

Delivery availability depends upon courier coverage and local serviceability.

International Shipping

We also ship internationally to selected countries where shipping services are available and legally permitted.

International shipments remain subject to:

• customs regulations;

• import restrictions;

• export control laws;

• courier availability;

• local governmental requirements.

Some countries or territories may be excluded due to legal, logistical, or operational limitations.

We reserve the right to modify the list of serviceable destinations at any time.

3. ORDER PROCESSING

Orders generally undergo the following stages before shipment:

• order confirmation;

• payment verification;

• fraud screening where applicable;

• inventory verification;

• quality inspection;

• packaging;

• courier allocation;

• dispatch.

Processing begins only after successful payment confirmation for prepaid orders.

Business days exclude:

• Sundays;

• public holidays;

• officially declared holidays;

• extraordinary events affecting business operations.

4. ORDER PROCESSING TIME

Most orders are processed within 1 to 3 business days after successful payment confirmation.

Certain products may require additional processing time due to:

• artisan craftsmanship;

• embroidery work;

• hand-finished products;

• festive demand;

• inventory replenishment;

• quality inspection;

• custom packaging.

Estimated processing times displayed on product pages are indicative only and do not constitute guaranteed dispatch commitments.

5. SHIPPING PARTNERS

Depending upon the destination, package size, service availability, and operational requirements, orders may be shipped using one or more of the following logistics providers:

• DHL

• UPS

• Delhivery

• Blue Dart

• India Post

• DTDC

• Xpressbees

• Ecom Express

• Aramex

• FedEx

• or other authorised courier partners.

The selection of the courier shall remain at the sole discretion of SUNDARAM EX-CLUSIVE.

6. SHIPPING CHARGES

Shipping charges, if applicable, will generally be displayed during checkout before payment is completed.

Shipping charges may vary depending upon:

• delivery location;

• order value;

• package weight;

• package dimensions;

• courier charges;

• promotional offers;

• shipping method selected;

• international destination.

Free shipping promotions, where offered, may be subject to minimum order values or other conditions.

7. ESTIMATED DELIVERY TIME

Estimated delivery timelines begin after the order has been dispatched and are provided for informational purposes only.

Typical delivery estimates are:

India

Approximately 2 to 7 business days

International Orders

Approximately 5 to 21 business days

Actual delivery times may vary depending on:

• destination country;

• customs clearance;

• courier operations;

• weather conditions;

• local holidays;

• transportation disruptions;

• government inspections;

• force majeure events.

Delivery estimates are not guaranteed.

8. TRACKING INFORMATION

Once an order has been dispatched, customers will generally receive shipment tracking details through one or more of the following methods:

• email;

• SMS (where available);

• WhatsApp notifications (where applicable);

• customer account dashboard.

Tracking updates depend on information provided by the logistics provider.

Occasional delays in tracking updates may occur.

9. SHIPPING ADDRESS

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

This includes:

• recipient name;

• building or house number;

• street address;

• locality;

• city;

• state or province;

• postal or ZIP code;

• country;

• contact number.

Incomplete or incorrect addresses may result in:

• delivery delays;

• returned shipments;

• additional courier charges;

• cancellation of the shipment.

SUNDARAM EX-CLUSIVE shall not be responsible for delivery failures resulting from incorrect customer-provided information.

10. ADDRESS CHANGES

Customers may request changes to the shipping address before dispatch.

Once an order has been handed over to the courier, address modifications may no longer be possible.

Where courier services permit address changes after dispatch, additional charges may apply and delivery timelines may be affected.

Address modification requests remain subject to operational feasibility.

11. ORDER CONSOLIDATION

Where multiple products are purchased together, SUNDARAM EX-CLUSIVE may:

• ship all products together;

• ship products separately;

• partially dispatch available products.

Customers will not normally incur additional shipping charges solely because an order is shipped in multiple packages unless specifically agreed or disclosed.

12. DELIVERY ATTEMPTS

Courier partners generally make one or more delivery attempts before returning an undelivered shipment.

The number of delivery attempts depends upon the courier’s policies and the destination.

Customers should ensure that someone is available to receive the shipment during expected delivery hours.

Failure to receive delivery after reasonable attempts may result in the shipment being returned.

13. DELIVERY CONFIRMATION

A shipment may be considered successfully delivered when:

• delivered to the recipient;

• delivered to an authorized family member;

• delivered to a building reception;

• delivered to a security desk;

• delivered to another person authorized to receive deliveries at the delivery address, subject to courier practices.

Proof of delivery maintained by the courier may be relied upon as evidence of successful delivery, unless applicable law provides otherwise.

14. SIGNATURE REQUIREMENTS

Certain shipments may require a signature upon delivery depending on:

• order value;

• destination;

• courier policy;

• product category;

• security considerations.

Customers are encouraged to inspect the package before signing for delivery where reasonably possible.

15. SHIPPING RESTRICTIONS

Certain products may not be eligible for shipment to specific countries due to:

• import restrictions;

• customs regulations;

• sanctions;

• export controls;

• carrier limitations;

• local legal requirements.

If shipment becomes impossible after an order is placed, we will contact the customer regarding available options, which may include cancellation or refund in accordance with our applicable policies.

________________________________

PART 2 OF 3

(Customs, Delivery, Risk of Loss, Damaged Shipments & Customer Responsibilities)

16. INTERNATIONAL CUSTOMS CLEARANCE

International shipments may be subject to customs inspection, import regulations, quarantine procedures, and clearance requirements imposed by the destination country.

SUNDARAM EX-CLUSIVE has no control over:

• customs processing times;

• customs inspections;

• customs documentation requirements imposed by foreign authorities;

• import restrictions;

• local government procedures.

Customers acknowledge that customs clearance may delay delivery beyond estimated timelines.

17. CUSTOMS DUTIES, TAXES AND IMPORT CHARGES

Unless expressly stated otherwise on our Website, international customers are solely responsible for:

• customs duties;

• import duties;

• import VAT or GST;

• local sales taxes;

• customs brokerage fees;

• customs clearance charges;

• storage charges imposed by customs authorities;

• inspection fees;

• import permit fees;

• any other governmental or regulatory charges imposed in the destination country.

These charges are not included in the product price or standard shipping charges unless specifically indicated during checkout.

Failure to pay such charges may result in shipment delays, refusal of delivery, return of the shipment, or destruction of the shipment by the destination authorities.

18. IMPORT RESTRICTIONS

Customers are responsible for ensuring that the products ordered may legally be imported into their destination country.

SUNDARAM EX-CLUSIVE shall not be responsible where products cannot be delivered because of:

• import restrictions;

• prohibited product categories;

• sanctions;

• local licensing requirements;

• customs seizures;

• government embargoes;

• other legal restrictions beyond our control.

Where shipments are returned or destroyed because of such restrictions, refunds (if any) shall be governed by our Return & Refund Policy and applicable law.

19. DELIVERY DELAYS

Although we endeavour to dispatch and deliver orders promptly, delivery may be delayed due to circumstances beyond our reasonable control, including:

• adverse weather conditions;

• natural disasters;

• public holidays;

• transportation disruptions;

• customs inspections;

• industrial action or labour disputes;

• government restrictions;

• pandemics or public health emergencies;

• courier operational issues;

• high seasonal demand;

• inaccurate delivery information;

• security checks.

Estimated delivery dates are indicative only and should not be interpreted as guaranteed delivery commitments.

20. RISK OF LOSS

Risk of loss or damage to products generally passes to the customer upon successful delivery to the delivery address or recipient in accordance with applicable law.

Customers are encouraged to inspect packages immediately upon receipt.

Nothing in this clause limits any mandatory consumer rights available under applicable law.

21. INSPECTION UPON DELIVERY

Customers should inspect the package before accepting delivery wherever reasonably possible.

If the package appears:

• damaged;

• tampered with;

• opened;

• wet;

• crushed;

• resealed; or

• otherwise compromised,

customers are encouraged to:

• photograph the package before opening;

• record a complete unboxing video without interruption, clearly showing the shipping label and condition of the package;

• retain the original packaging and packing materials;

• notify the courier representative where appropriate; and

• contact SUNDARAM EX-CLUSIVE as soon as reasonably practicable.

Providing supporting evidence helps us investigate shipping-related claims efficiently.

22. DAMAGED SHIPMENTS

If a product is received in a damaged condition, customers should notify SUNDARAM EX-CLUSIVE within the reporting period specified in the Return, Refund & Exchange Policy.

We may request:

• photographs of the product;

• photographs of the outer packaging;

• photographs of the shipping label;

• an unboxing video, where available;

• order details;

• proof of purchase.

Damage claims are subject to verification.

Approved claims may be resolved by repair, replacement, exchange, refund, or another suitable remedy, depending on the circumstances and applicable law.

23. LOST SHIPMENTS

A shipment may be considered lost where:

• confirmed by the courier;

• tracking indicates an unresolved delivery issue after reasonable investigation; or

• other evidence demonstrates that delivery did not occur.

Where a shipment is confirmed lost before delivery, SUNDARAM EX-CLUSIVE will investigate the matter with the courier partner.

If the investigation confirms the shipment was lost in transit, we may, at our discretion and subject to applicable law:

• dispatch a replacement product (subject to availability); or

• issue a refund in accordance with our Return & Refund Policy.

24. INCORRECT OR INCOMPLETE DELIVERY

If you receive:

• the wrong product;

• an incorrect size;

• an incorrect colour;

• incomplete items;

• a shipment containing missing products,

please contact us promptly with:

• your order number;

• photographs of the received products;

• photographs of the shipping label;

• an unboxing video, where available.

Verified errors attributable to SUNDARAM EX-CLUSIVE will be resolved in accordance with our Return, Refund & Exchange Policy.

25. FAILED DELIVERY

Delivery may fail due to reasons including:

• incorrect address;

• incomplete address;

• incorrect contact information;

• customer unavailable after reasonable delivery attempts;

• refusal to accept delivery;

• restricted delivery locations;

• customs issues;

• force majeure events.

Where a shipment is returned to us because of customer-related reasons, additional shipping or handling charges may apply before re-dispatch.

26. REFUSED SHIPMENTS

If a customer refuses to accept delivery without a legally valid reason, or fails to complete customs clearance for an international shipment, SUNDARAM EX-CLUSIVE reserves the right, where permitted by law, to deduct:

• outbound shipping charges;

• return shipping charges;

• customs-related expenses;

• handling charges;

• non-refundable payment processing fees;

• any other direct costs reasonably incurred.

Any remaining eligible refund will be processed in accordance with the Return, Refund & Exchange Policy.

27. SHIPPING INSURANCE

Certain shipments may be insured by SUNDARAM EX-CLUSIVE or by the logistics provider, depending on the value of the shipment, destination, or courier service selected.

Insurance coverage, where applicable, does not automatically entitle the customer to compensation.

Claims relating to insured shipments remain subject to:

• verification;

• courier investigations;

• insurer requirements; and

• applicable law.

28. PACKAGING

We make reasonable efforts to package products securely to minimise the risk of damage during transit.

Packaging methods may vary depending on:

• product category;

• fragility;

• shipping destination;

• weather conditions;

• courier requirements.

Packaging materials may include protective wrapping, cartons, tamper-evident seals, moisture-resistant materials, and cushioning materials where appropriate.

29. HIGH-VALUE ORDERS

For certain high-value purchases, SUNDARAM EX-CLUSIVE may implement additional security measures before dispatch, including:

• identity verification;

• payment verification;

• address confirmation;

• telephone verification;

• signature-on-delivery requirements.

These measures are intended to protect both customers and the business against fraud.

30. FRAUD PREVENTION

To protect customers and maintain the integrity of our Services, shipments may be delayed or cancelled where fraudulent or suspicious activity is reasonably suspected.

Examples include:

• mismatched billing and shipping information;

• repeated failed payment attempts;

• unusual purchasing patterns;

• suspected identity theft;

• unauthorised payment methods;

• suspicious account activity.

We may request additional information to verify the legitimacy of an order before dispatch.

31. MULTIPLE SHIPMENTS

Where an order contains multiple products, SUNDARAM EX-CLUSIVE may, at its discretion:

• dispatch all products together;

• dispatch products in separate shipments;

• dispatch available products first while awaiting replenishment of remaining items.

Customers will receive tracking information for each shipment where applicable.

32. FORCE MAJEURE

SUNDARAM EX-CLUSIVE shall not be liable for delays or failures in shipping arising from events beyond our reasonable control, including but not limited to:

• natural disasters;

• floods;

• earthquakes;

• fires;

• pandemics;

• epidemics;

• acts of government;

• war;

• civil unrest;

• strikes;

• transportation disruptions;

• cyber incidents;

• power failures;

• customs delays;

• courier network interruptions.

During such events, shipping timelines may be extended without liability to the extent permitted by applicable law.

________________________________

PART 3 OF 3

(Delivery Exceptions, Customer Support, Legal Provisions & Document Control)

33. ORDER CANCELLATION BEFORE DISPATCH

Customers may request cancellation of an order:

• within 24 hours of placing the order; or

• before the order has been dispatched,

whichever occurs first.

Once an order has been dispatched, cancellation requests cannot normally be accepted and will instead be governed by our Return, Refund & Exchange Policy.

Approved cancellations will be refunded in accordance with our Cancellation Policy and applicable law.

34. DELIVERY TO REMOTE LOCATIONS

Delivery to certain rural, remote, island, border, high-altitude, or otherwise difficult-to-access locations may require additional transit time.

Delivery availability is subject to:

• courier service coverage;

• local infrastructure;

• weather conditions;

• government restrictions;

• security considerations.

Additional shipping charges may apply for such locations where disclosed before order confirmation.

35. PARTIAL DELIVERIES

Where operationally necessary, SUNDARAM EX-CLUSIVE may deliver an order in multiple consignments.

Examples include:

• stock availability;

• multiple warehouse locations;

• oversized shipments;

• courier operational requirements;

• customer-requested split shipments.

Customers will not normally be charged additional shipping fees solely because an order is delivered in multiple consignments unless expressly agreed.

36. DELIVERY EXCEPTIONS

Delivery timelines may be affected by circumstances beyond our reasonable control, including:

• incorrect or incomplete delivery information;

• recipient unavailable;

• refusal of delivery;

• restricted access buildings;

• apartment security procedures;

• local government restrictions;

• severe weather conditions;

• public emergencies;

• customs inspections;

• transportation disruptions;

• force majeure events.

Such circumstances may result in delayed delivery, returned shipments, or cancellation where fulfilment becomes impossible.

37. CUSTOMER RESPONSIBILITIES

To help ensure successful delivery, customers agree to:

• provide complete and accurate shipping information;

• ensure someone is available to receive the shipment where required;

• inspect the package promptly upon delivery;

• retain packaging if a damage claim is to be submitted;

• report shipping issues as soon as reasonably practicable;

• cooperate with any verification or investigation required to resolve shipping-related concerns.

Failure to fulfil these responsibilities may affect the processing of certain claims, subject to applicable consumer protection laws.

38. DELIVERY CONFIRMATION AND ACCEPTANCE

Delivery shall generally be considered complete when the shipment is delivered to the address provided by the customer and accepted by:

• the customer;

• a family member;

• an authorised representative;

• a building receptionist;

• a security desk; or

• another person reasonably authorised to receive deliveries at the specified address.

Proof of delivery maintained by the courier may be relied upon as evidence of successful delivery unless otherwise required by applicable law.

39. SHIPPING DISPUTES

If you believe there is an issue relating to shipment or delivery, please contact us promptly.

To assist with our investigation, you may be asked to provide:

• order number;

• tracking number;

• photographs of the package;

• photographs of the product;

• an uninterrupted unboxing video, where available;

• correspondence received from the courier; and

• any other information reasonably required.

We will work with the relevant courier partner to investigate the matter and seek an appropriate resolution.

40. CUSTOMER SUPPORT

For shipping-related enquiries, customers may contact us during our business hours.

Customer Support Email:
support@sundaramexclusive.com

Telephone / WhatsApp:
+91 8055466363

Business Hours:
10:00 AM – 9:00 PM (Indian Standard Time)

Support requests may include:

• shipment tracking;

• address updates (before dispatch, where feasible);

• delivery status;

• courier issues;

• delayed deliveries;

• lost shipments;

• damaged shipments;

• customs-related questions;

• shipping documentation.

We aim to respond within a reasonable timeframe, although response times may vary depending on the nature of the enquiry.

41. CHANGES TO THIS SHIPPING POLICY

SUNDARAM EX-CLUSIVE may amend or update this Shipping Policy from time to time to reflect:

• changes in shipping operations;

• changes to courier partners;

• changes in applicable laws or regulations;

• operational improvements;

• technological developments;

• changes in international shipping requirements.

The updated version will be published on our Website together with the revised “Last Updated” date.

Material changes affecting customer orders will, where required by law, be communicated through appropriate channels.

42. RELATIONSHIP WITH OTHER POLICIES

This Shipping Policy should be read together with our:

• Terms & Conditions;

• Privacy Policy;

• Cookie Policy;

• Return, Refund & Exchange Policy;

• Payment Policy;

• Cancellation Policy;

• Affiliate Policy; and

• any other policies published on our Website.

In the event of any inconsistency regarding shipping matters, this Shipping Policy shall prevail to the extent of that inconsistency.

43. GOVERNING LAW

This Shipping Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Nothing in this Shipping Policy limits any mandatory rights available under applicable consumer protection or other laws.

44. SEVERABILITY

If any provision of this Shipping Policy is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be severed only to the extent necessary.

The remaining provisions shall remain valid and enforceable.

45. NO WAIVER

Failure by SUNDARAM EX-CLUSIVE to enforce any provision of this Shipping Policy shall not constitute a waiver of that provision or any other provision.

Any waiver shall be effective only if made expressly in writing by an authorised representative of SUNDARAM EX-CLUSIVE.

46. CONTACT INFORMATION

SUNDARAM EX-CLUSIVE

Business Address:
Mumbai – Goa Highway
Near SHIV SAGAR FOOD MALL
Palaspe Phata
Panvel
Kolkhe
Maharashtra – 410206
India

Customer Support Email:
support@sundaramexclusive.com

Legal Email:
legal@sundaramexclusive.com

Telephone / WhatsApp:
+91 8055466363

Business Hours:
10:00 AM – 9:00 PM (Indian Standard Time)

47. VERSION HISTORY

Document Title: Shipping Policy

Version: 1.0

Effective Date: [Website Launch Date]

Last Updated: [Website Launch Date]

Future revisions will be identified by updated version numbers and publication dates.

48. ACKNOWLEDGEMENT

By placing an order through the SUNDARAM EX-CLUSIVE Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

This Shipping Policy forms part of the contractual framework governing purchases made through our Website and should be read together with our Terms & Conditions and other applicable policies.

END OF SHIPPING POLICY