TERMS AND CONDITIONS

Effective Date: 1st July 2026

Last Updated: 1st July 2026

Version: 1.0

1. INTRODUCTION

Welcome to SUNDARAM EX-CLUSIVE (“Company”, “we”, “our”, “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our website:

https://www.sundaramexclusive.com

including all associated webpages, mobile versions, Progressive Web Application (PWA), customer accounts, digital services, promotions, and any products or services offered through the Website (collectively referred to as the “Services”).

By accessing, browsing, creating an account, placing an order, or otherwise using the Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, Affiliate Policy, Cookie Policy, and any additional policies published on the Website.

If you do not agree with these Terms, you must immediately discontinue use of the Website.

2. BUSINESS INFORMATION

The Website is owned and operated by:

Business Name: SUNDARAM EX-CLUSIVE

Legal Entity: Proprietorship

Business Owner: Kokate Bhalchandra Sundarrao

Principal Business Address:

Mumbai – Goa Highway
Near SHIV SAGAR FOOD MALL
Palaspe Phata
Panvel
Kolkhe
Maharashtra – 410206
India

Customer Support Email:

support@sundaramexclusive.com

Legal Notices:

legal@sundaramexclusive.com

Customer Support Number:

+91 8055466363

Business Hours:

10:00 AM – 9:00 PM (Indian Standard Time)

3. ELIGIBILITY

To access or use our Services, you represent and warrant that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding contract.
• All information provided by you is true, accurate, current, and complete.
• You will update your account information whenever required.
• You are not prohibited under any applicable law from accessing our Website.
• You will comply with all applicable local, national, and international laws while using the Website.

If you are under the age of 18 years, you may use the Website only under the supervision of a parent or legal guardian who agrees to these Terms.

We reserve the right to refuse service, suspend accounts, or terminate access where we reasonably believe these eligibility requirements are not met.

4. ACCEPTANCE OF TERMS

These Terms constitute a legally binding agreement between you and SUNDARAM EX-CLUSIVE.

By:

• visiting the Website,
• browsing products,
• creating an account,
• subscribing to newsletters,
• placing an order,
• making payments,
• participating in promotions,
• joining our affiliate program,
• submitting reviews,
• communicating with customer support,

you expressly agree to be bound by these Terms.

Your continued use of the Website following any updates constitutes acceptance of the revised Terms.

5. MODIFICATION OF TERMS

We reserve the right, at our sole discretion, to revise, amend, modify, or replace these Terms at any time to reflect changes in our business practices, legal requirements, technological developments, or operational needs.

Updated Terms become effective immediately upon publication unless otherwise stated.

Users are encouraged to periodically review this page.

Continued use of the Website after any modification constitutes your acceptance of the revised Terms.

6. DESCRIPTION OF SERVICES

SUNDARAM EX-CLUSIVE operates an online retail platform specializing in Indian ethnic fashion and related lifestyle products.

Products offered may include, but are not limited to:

• Sarees
• Designer Sarees
• Silk Sarees
• Cotton Sarees
• Kurtis
• Kurta Sets
• Salwar Suits
• Dress Materials
• Lehengas
• Men’s Ethnic Wear
• Sherwanis
• Kurta Pajamas
• Nehru Jackets
• Dupattas
• Shawls
• Imitation Jewellery
• Fashion Accessories
• Ethnic Footwear
• Festive Collections
• Wedding Collections
• Seasonal Collections
• Gift Items
• Accessories
• Other products introduced from time to time.

Availability of products may change without prior notice.

7. WEBSITE ACCOUNT

Certain features require account registration.

When creating an account, you agree that:

• Information submitted is accurate.
• You will keep your password confidential.
• You are responsible for all activities conducted through your account.
• You will immediately notify us of unauthorized use.
• You will not transfer or sell your account.
• One individual may maintain only one active customer account unless expressly approved.

We reserve the right to suspend or terminate any account suspected of fraudulent, abusive, misleading, unlawful, or unauthorized activities.

8. ACCOUNT SECURITY

You are solely responsible for maintaining the confidentiality of your login credentials.

You agree to:

• use strong passwords;
• keep your password secure;
• not disclose login credentials to third parties;
• promptly notify us of any unauthorized access or suspected security breach.

We shall not be liable for losses arising from unauthorized use of your account resulting from your failure to maintain account security.

9. PROHIBITED ACTIVITIES

Users shall not:

• violate any law;
• upload malicious software;
• interfere with Website operations;
• scrape or copy Website data without permission;
• impersonate another person;
• create fake accounts;
• submit false orders;
• abuse customer support;
• attempt unauthorized access;
• interfere with payment systems;
• misuse promotional offers;
• infringe intellectual property rights;
• distribute spam;
• post unlawful, defamatory, obscene, threatening, or hateful content;
• use automated bots without authorization.

Violation of these provisions may result in suspension or permanent termination of access without prior notice.

10. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, pricing, availability, and images are accurate.

However:

• Colors may vary due to monitor, mobile screen, or display settings.
• Handmade products may exhibit minor variations.
• Fabric textures, embroidery, weaving, printing, beadwork, embellishments, and artisan craftsmanship may differ slightly.
• Product measurements may vary within acceptable manufacturing tolerances.
• Packaging may differ from images displayed on the Website.
• Product availability is subject to inventory.

Such variations shall not be considered defects unless materially different from the product description.

11. PRODUCT AVAILABILITY

All products are offered subject to availability.

We reserve the right to:

• discontinue products;
• limit quantities;
• cancel orders due to stock shortages;
• substitute packaging where appropriate;
• correct listing errors;
• withdraw promotional offers at any time.

If an ordered product becomes unavailable after payment, we may offer a replacement, store credit, or refund in accordance with our Refund Policy.

12. PRODUCT USE

Products purchased from SUNDARAM EX-CLUSIVE are intended for personal, lawful use unless otherwise agreed in writing.

Customers agree not to:

• resell products while falsely representing them as manufactured by SUNDARAM EX-CLUSIVE;
• remove branding or labels in a misleading manner;
• use products for unlawful purposes;
• misrepresent product origin or authenticity.

Commercial resale may be subject to separate wholesale or distribution agreements.

________________________________

PART 2 OF 5

(Commercial Terms, Orders, Payments & International Sales)

13. PRICING

All prices displayed on the Website are listed in Indian Rupees (INR) unless otherwise specified. Customers accessing the Website from outside India may view estimated prices in their local currency where such functionality is available. Currency conversions are provided solely for convenience, and the final amount charged may vary depending on exchange rates, bank policies, payment gateway conversions, and applicable fees.

Prices displayed on the Website are subject to change without prior notice. Such changes shall not affect orders that have already been accepted and confirmed by us.

While every effort is made to ensure pricing accuracy, typographical errors, technical glitches, pricing discrepancies, or system errors may occasionally occur. In such cases, SUNDARAM EX-CLUSIVE reserves the right to cancel the affected order and issue a full refund if payment has already been received.

14. TAXES

For orders delivered within India, applicable Goods and Services Tax (GST) and other statutory taxes shall be charged in accordance with prevailing Indian laws.

For international orders, prices may exclude customs duties, import taxes, VAT, GST, local taxes, brokerage charges, clearance fees, or any other government levies imposed by the destination country.

Unless explicitly stated otherwise on the Website, such charges shall be the sole responsibility of the customer.

Failure to pay customs duties or refusal to accept delivery shall not entitle the customer to a refund of shipping charges, customs charges, or any other costs incurred by SUNDARAM EX-CLUSIVE.

15. ORDER ACCEPTANCE

Placing an order on the Website constitutes an offer by the customer to purchase the selected products.

Receipt of an order confirmation email or payment acknowledgment does not constitute acceptance of the order.

An order shall be deemed accepted only after:

• payment authorization (where applicable);

• successful fraud verification;

• product availability confirmation;

• internal quality checks; and

• dispatch of the order from our warehouse.

SUNDARAM EX-CLUSIVE reserves the right to refuse or cancel any order before dispatch without assigning reasons, including but not limited to suspected fraud, pricing errors, stock shortages, regulatory restrictions, or security concerns.

16. PAYMENT METHODS

We currently accept payments through secure third-party payment gateways, including but not limited to:

• Razor pay

• PayPal

Additional payment options may be introduced from time to time.

All payment processing is handled by independent payment service providers. SUNDARAM EX-CLUSIVE does not store complete debit card, credit card, UPI PIN, internet banking credentials, or other sensitive payment authentication data.

Customers are responsible for ensuring that the payment information provided is accurate and that they are authorized to use the selected payment method.

17. PAYMENT SECURITY

We employ commercially reasonable measures to facilitate secure payment transactions. However, payment processing is carried out by third-party payment gateways operating under their respective terms and privacy policies.

SUNDARAM EX-CLUSIVE shall not be liable for:

• payment gateway downtime;

• banking network failures;

• declined transactions;

• card issuer decisions;

• unauthorized transactions caused by customer negligence;

• delays resulting from financial institutions.

Customers are encouraged to report any suspected fraudulent transaction immediately to both their payment provider and SUNDARAM EX-CLUSIVE.

18. ORDER VERIFICATION

To protect customers and prevent fraudulent transactions, SUNDARAM EX-CLUSIVE reserves the right to conduct additional verification before processing certain orders.

Verification may include:

• telephone confirmation;

• email confirmation;

• OTP verification;

• identity verification;

• address verification;

• payment verification;

• government-issued identification where reasonably required.

Failure to complete verification within the specified time may result in cancellation of the order.

19. FRAUD PREVENTION

We actively monitor transactions for fraudulent activity.

Orders may be delayed, cancelled, or investigated where suspicious activity is identified, including but not limited to:

• multiple failed payment attempts;

• mismatched billing and shipping information;

• unusual purchasing behavior;

• bulk purchases inconsistent with normal consumer use;

• suspected payment fraud;

• identity theft indicators.

Where required by law, suspected fraudulent activity may be reported to relevant authorities.

20. SHIPPING

Shipping timelines displayed on the Website are estimates only and shall not constitute guaranteed delivery commitments.

Delivery times may vary due to:

• product availability;

• order volume;

• courier delays;

• customs clearance;

• weather conditions;

• public holidays;

• transportation disruptions;

• regulatory inspections;

• force majeure events.

SUNDARAM EX-CLUSIVE shall not be liable for delays beyond its reasonable control.

Detailed shipping procedures are governed by the separate Shipping Policy.

21. INTERNATIONAL SHIPPING

SUNDARAM EX-CLUSIVE offers international shipping to selected countries, subject to applicable laws, export controls, courier service availability, and destination-specific restrictions.

Customers are solely responsible for ensuring that the purchased products are legally importable into their destination country.

We reserve the right to decline shipment to jurisdictions subject to sanctions, trade restrictions, legal prohibitions, or operational limitations.

22. CUSTOMS DUTIES & IMPORT TAXES

For international shipments, customs duties, import taxes, VAT, brokerage charges, clearance fees, quarantine fees, inspection charges, and any similar governmental assessments shall be borne exclusively by the customer unless expressly stated otherwise.

Failure to pay such charges may result in:

• shipment delays;

• return of the shipment;

• confiscation by customs authorities;

• abandonment of the shipment.

Where products are returned due to non-payment of customs charges or refusal of delivery, SUNDARAM EX-CLUSIVE reserves the right to deduct shipping expenses, customs charges, return shipping costs, handling fees, and any associated losses before processing any eligible refund.

23. DELIVERY

Risk of loss and title to products shall pass to the customer upon delivery to the shipping address provided during checkout or upon handover to the designated courier, whichever is applicable under governing law.

Customers are responsible for providing accurate delivery information.

SUNDARAM EX-CLUSIVE shall not be liable for delivery failures resulting from:

• incorrect addresses;

• incomplete contact information;

• customer unavailability;

• refusal to accept delivery;

• restrictions imposed by local authorities.

Additional delivery attempts or address corrections may incur extra charges.

24. INSPECTION UPON DELIVERY

Customers are encouraged to inspect the package immediately upon delivery.

If the package appears damaged, tampered with, opened, or otherwise compromised, the customer should:

• photograph the package before opening;

• record an unboxing video where possible;

• notify the courier representative, if feasible; and

• contact SUNDARAM EX-CLUSIVE promptly with supporting evidence.

Failure to report visible transit damage within the applicable reporting period may affect the resolution process, subject to applicable consumer protection laws.

25. ORDER CANCELLATION BY CUSTOMER

Customers may request cancellation of an order within 24 hours of placing the order or before dispatch, whichever occurs first.

Cancellation requests received after dispatch cannot be guaranteed and shall instead be governed by the applicable Return & Refund Policy.

Refunds for approved cancellations shall be processed to the original payment method unless otherwise agreed.

26. ORDER CANCELLATION BY SUNDARAM EX-CLUSIVE

We reserve the right to cancel any order at our sole discretion before dispatch for reasons including, but not limited to:

• pricing errors;

• stock unavailability;

• technical errors;

• suspected fraud;

• payment failure;

• duplicate orders;

• export restrictions;

• legal compliance requirements;

• force majeure events.

Where payment has been received, the customer shall receive a refund in accordance with our Refund Policy.

27. REFUSAL OF DELIVERY

If a customer refuses delivery of an order without lawful justification or fails to take delivery despite reasonable courier attempts, SUNDARAM EX-CLUSIVE reserves the right to:

• deduct shipping expenses;

• deduct return shipping charges;

• deduct customs or clearance costs (where applicable);

• deduct payment processing fees that are non-refundable to us;

• deduct reasonable administrative charges permitted by applicable law.

Any remaining eligible balance may be refunded after the returned shipment has been received and inspected.

28. FORCE MAJEURE

SUNDARAM EX-CLUSIVE shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to:

• natural disasters;

• floods;

• earthquakes;

• fires;

• pandemics;

• epidemics;

• government actions;

• export or import restrictions;

• strikes;

• labour disputes;

• war;

• civil unrest;

• terrorism;

• cyberattacks;

• power failures;

• transportation disruptions;

• courier failures;

• internet outages;

• customs delays.

During such events, our obligations shall be suspended only for the duration of the force majeure event.

________________________________

PART 3 OF 5

(Returns, User Conduct, Intellectual Property & Website Usage)

29. RETURNS, REFUNDS AND EXCHANGES

• All requests for returns, refunds, replacements, and exchanges shall be governed by the separate Return, Refund & Exchange Policy, which forms an integral part of these Terms and Conditions.
• By placing an order, you acknowledge that you have read and agreed to the Return, Refund & Exchange Policy.
• Unless otherwise required by applicable law:
• Return requests must be initiated within the time period specified in the Return & Refund Policy.
• Products must be unused, unwashed, unworn, unaltered, and returned with original tags, labels, accessories, invoices, and packaging.
• Returned products are subject to quality inspection before approval.
• Refunds or exchanges may be refused if the returned item does not satisfy the eligibility requirements.
• SUNDARAM EX-CLUSIVE reserves the right to modify return eligibility criteria from time to time, provided such changes shall not affect orders already completed.

30. PRODUCT QUALITY CLAIMS

If a customer believes that a product is defective, damaged, materially different from its description, or incorrectly delivered, the customer must notify SUNDARAM EX-CLUSIVE promptly in accordance with the Return & Refund Policy.

Customers may be required to provide:

• photographs;

• video evidence;

• original packaging;

• order details;

• proof of purchase; and

• any other reasonably requested information necessary to investigate the claim.

Submission of a claim does not automatically entitle the customer to a refund, replacement, or exchange. Each claim will be reviewed on its own merits.

31. PRODUCT IMAGES, COLORS AND DESCRIPTIONS

We make every reasonable effort to display product colors, fabrics, embroidery, textures, embellishments, patterns, and workmanship as accurately as possible.

However, actual products may differ slightly due to:

• monitor settings;

• mobile display variations;

• screen brightness;

• photography lighting;

• artisan craftsmanship;

• hand embroidery;

• weaving techniques;

• natural fabric characteristics;

• manufacturing tolerances.

Minor variations shall not constitute defects or misrepresentation.

32. PRODUCT AVAILABILITY AND DISCONTINUATION

Product listings do not constitute a guarantee of future availability.

SUNDARAM EX-CLUSIVE reserves the right to:

• discontinue any product;

• modify product specifications;

• introduce replacement products;

• revise packaging;

• limit purchase quantities;

• withdraw promotional collections.

No compensation shall be payable for discontinued products.

33. PROMOTIONAL OFFERS

From time to time we may offer:

• discount coupons;

• promotional codes;

• festival offers;

• loyalty rewards;

• referral programmes;

• bundle discounts;

• gift vouchers;

• affiliate promotions;

• limited-time campaigns.

Unless expressly stated otherwise:

• promotional offers cannot be combined;

• coupons cannot be exchanged for cash;

• expired offers shall not be reinstated;

• promotional codes are non-transferable;

• misuse of promotions may result in cancellation.

We reserve the right to modify or withdraw any promotional offer without prior notice.

34. GIFT CARDS AND STORE CREDIT

Where issued, gift cards, wallet balances, promotional credits, or store credit:

• are non-transferable unless expressly permitted;

• cannot normally be redeemed for cash;

• may be subject to validity periods;

• may be cancelled where fraud is suspected;

• may not be resold without our written consent.

Additional terms may apply to specific gift card programmes.

35. CUSTOMER REVIEWS

Customers may voluntarily submit:

• reviews;

• ratings;

• testimonials;

• comments;

• suggestions;

• photographs;

• videos;

• feedback.

By submitting such content, you represent that:

• you own or control all necessary rights;

• your submission is truthful;

• your submission does not infringe third-party rights;

• your submission complies with applicable laws.

We reserve the right, but not the obligation, to moderate, edit, reject, remove, or refuse publication of any user content.

36. USER-GENERATED CONTENT LICENCE

By uploading or submitting any content to the Website, including reviews, photographs, testimonials, comments, videos, or social media content tagged or submitted to SUNDARAM EX-CLUSIVE, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to:

• reproduce;

• publish;

• distribute;

• translate;

• adapt;

• modify;

• display;

• promote;

• market; and

• use such content in connection with our business.

You waive any moral rights to the extent permitted by applicable law.

37. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, all intellectual property rights relating to the Website and its contents are owned by or licensed to SUNDARAM EX-CLUSIVE.

This includes, without limitation:

• trademarks;

• logos;

• business names;

• product images;

• graphics;

• illustrations;

• icons;

• website design;

• source code;

• software;

• layout;

• databases;

• catalogues;

• videos;

• marketing materials;

• product descriptions;

• text;

• compilations;

• digital assets.

All rights are reserved.

38. TRADEMARKS

“SUNDARAM EX-CLUSIVE”, our logos, trade dress, slogans, product branding, and associated marks are proprietary assets.

No person may use, reproduce, imitate, register, or exploit our trademarks without prior written permission.

Unauthorized use may result in legal action.

39. COPYRIGHT

All content available on the Website is protected under applicable copyright laws.

Except where expressly permitted:

Users shall not:

• copy;

• reproduce;

• republish;

• distribute;

• sell;

• modify;

• translate;

• scrape;

• reverse engineer;

• publicly display;

• create derivative works from any Website content.

Limited personal viewing for lawful shopping purposes is permitted.

40. LIMITED WEBSITE LICENCE

Subject to these Terms, SUNDARAM EX-CLUSIVE grants users a limited, revocable, non-exclusive, non-transferable license to access and use the Website solely for personal, non-commercial shopping purposes.

This license does not permit:

• commercial exploitation;

• resale of Website content;

• automated scraping;

• indexing without permission;

• data mining;

• copying product catalogues;

• downloading images for commercial use;

• framing the Website;

• mirroring Website pages.

41. PROHIBITED WEBSITE USE

Users shall not:

• introduce malware;

• attempt hacking;

• interfere with Website functionality;

• perform denial-of-service attacks;

• upload viruses;

• circumvent security measures;

• harvest customer information;

• impersonate others;

• create fake identities;

• use bots without authorization;

• manipulate search rankings;

• interfere with payment systems;

• exploit vulnerabilities.

Violations may result in immediate suspension and legal action.

42. THIRD-PARTY LINKS

The Website may contain links to third-party websites, payment providers, logistics partners, social media platforms, or external services.

Such links are provided solely for convenience.

SUNDARAM EX-CLUSIVE does not control or endorse third-party websites and shall not be responsible for:

• content;

• privacy practices;

• availability;

• accuracy;

• security;

• products or services offered by third parties.

Users access third-party websites at their own risk.

43. SOCIAL MEDIA

Customers may interact with SUNDARAM EX-CLUSIVE through social media platforms.

Users agree not to:

• post unlawful content;

• impersonate our business;

• create fake promotional campaigns;

• misuse our trademarks;

• engage in abusive conduct;

• spread false information;

• infringe intellectual property rights.

We reserve the right to report violations to the relevant platform or authorities.

44. ELECTRONIC COMMUNICATIONS

By using the Website, you consent to receive communications electronically, including:

• order confirmations;

• invoices;

• shipping notifications;

• promotional communications (subject to applicable consent requirements);

• legal notices;

• account notifications;

• password reset messages;

• customer service communications.

Electronic communications shall satisfy any legal requirement that such communications be in writing.

45. NEWSLETTERS AND MARKETING

Where permitted by applicable law, customers may receive newsletters, promotional offers, product updates, and marketing communications.

You may withdraw your marketing consent at any time by:

• using the unsubscribe link;

• updating account preferences; or

• contacting our customer support.

Withdrawal of marketing consent does not affect transactional communications relating to orders or legal notices.

46. AFFILIATE PROGRAMME

Participation in the SUNDARAM EX-CLUSIVE Affiliate Programme is governed by the separate Affiliate Policy.

Participation is subject to:

• approval by SUNDARAM EX-CLUSIVE;

• submission of required documentation;

• continued compliance with Affiliate Programme rules.

We reserve the right to suspend, terminate, or reject affiliate participation where policy violations, fraud, or misuse are identified.

47. CUSTOMER SUPPORT

Customer support is available during our published business hours.

While we aim to respond promptly, response times may vary depending on:

• enquiry volume;

• public holidays;

• weekends;

• verification requirements;

• technical issues;

• complexity of the request.

Support interactions must remain respectful. We reserve the right to discontinue communication where abusive, threatening, discriminatory, or harassing conduct occurs.

________________________________

PART 4 OF 5

(Legal Protections, Privacy, Liability, Governing Law & Dispute Resolution)

48. DISCLAIMER OF WARRANTIES

The Website, its content, products, services, software, applications, and all related features are provided on an “AS IS” and “AS AVAILABLE” basis to the fullest extent permitted by applicable law.

While SUNDARAM EX-CLUSIVE makes reasonable efforts to provide accurate information and reliable services, we do not warrant or guarantee that:

• the Website will operate uninterrupted or error-free;

• the Website will always be available;

• defects will be corrected immediately;

• the Website is free from viruses, malware, or other harmful components;

• all information is complete, current, or error-free at all times;

• products will always be available;

• delivery timelines will always be met.

Except where prohibited by applicable law, all express, implied, statutory, or other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, are expressly disclaimed.

Nothing in these Terms excludes any consumer rights that cannot lawfully be excluded.

49. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SUNDARAM EX-CLUSIVE, its proprietor, employees, representatives, contractors, service providers, affiliates, licensors, and business partners shall not be liable for any:

• indirect damages;

• incidental damages;

• consequential damages;

• punitive damages;

• exemplary damages;

• loss of profits;

• loss of revenue;

• loss of business opportunity;

• loss of goodwill;

• loss of anticipated savings;

• business interruption;

• corruption or loss of data;

• unauthorized access to customer accounts;

• delays caused by third parties;

• courier delays;

• customs delays;

• governmental actions;

• payment gateway failures;

• internet failures;

• force majeure events.

Where liability cannot legally be excluded, our liability shall be limited to the amount actually paid by the customer for the specific product giving rise to the claim, unless a greater remedy is required by applicable law.

50. CUSTOMER RESPONSIBILITIES

Customers agree that they are solely responsible for:

• providing accurate personal information;

• maintaining the confidentiality of account credentials;

• ensuring payment details are correct;

• complying with all applicable laws in their jurisdiction;

• ensuring products are legally importable into their destination country;

• reviewing product descriptions before purchase;

• verifying sizing, colour, and specifications prior to placing an order;

• inspecting products upon delivery;

• using purchased products safely and in accordance with any care instructions.

Failure to comply with these responsibilities may affect eligibility for returns, exchanges, or other remedies where permitted by law.

51. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SUNDARAM EX-CLUSIVE, its proprietor, employees, officers, representatives, contractors, licensors, affiliates, and service providers from and against any claims, liabilities, losses, damages, penalties, fines, costs, or expenses (including reasonable legal fees) arising out of or related to:

• your breach of these Terms;

• misuse of the Website;

• violation of applicable laws;

• infringement of intellectual property rights;

• submission of unlawful or infringing content;

• fraudulent activity;

• misuse of promotional offers;

• misuse of the affiliate programme;

• negligent or intentional misconduct.

This indemnification obligation shall survive termination of your use of the Website.

52. PRIVACY

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, disclose, store, and protect personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

Where required by law, we will seek your consent before processing personal information for purposes that require consent.

53. DATA PROTECTION

SUNDARAM EX-CLUSIVE is committed to processing personal information in accordance with applicable data protection laws, including, where applicable:

• the Digital Personal Data Protection Act, 2023 (India);

• the Information Technology Act, 2000 and applicable rules;

• the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area, where applicable; and

• other applicable privacy laws governing our operations.

Our Privacy Policy provides detailed information regarding personal data processing, legal bases, user rights, data retention, and contact information.

54. INTERNATIONAL DATA TRANSFERS

Because SUNDARAM EX-CLUSIVE serves customers worldwide, personal information may be processed, stored, or transferred across jurisdictions where permitted by applicable law.

Where personal information is transferred internationally, we will implement appropriate safeguards as required by applicable data protection laws.

Users acknowledge that cross-border data transfers may be necessary for purposes including:

• payment processing;

• order fulfilment;

• logistics;

• customer support;

• fraud prevention;

• website hosting;

• cloud services;

• analytics;

• legal compliance.

55. COOKIES AND SIMILAR TECHNOLOGIES

The Website uses cookies and similar technologies to:

• maintain user sessions;

• remember preferences;

• improve Website functionality;

• analyse Website performance;

• personalise user experience;

• support security measures;

• provide certain marketing features where permitted.

Where required by law, users will be provided with appropriate choices regarding non-essential cookies.

Further details are available in our Cookie Policy.

56. THIRD-PARTY SERVICES

The Website may integrate or rely upon third-party service providers for services including but not limited to:

• payment processing;

• shipping and logistics;

• fraud detection;

• cloud hosting;

• analytics;

• customer communication;

• marketing;

• email delivery;

• customer support tools.

Such providers operate under their own terms and privacy policies. While we select service providers with reasonable care, SUNDARAM EX-CLUSIVE is not responsible for their independent acts or omissions beyond obligations imposed by applicable law.

57. SUSPENSION OF ACCOUNTS

We reserve the right to suspend, restrict, or temporarily disable any customer account where we reasonably believe that:

• fraudulent activity has occurred;

• these Terms have been violated;

• payment disputes are pending;

• security concerns exist;

• unlawful conduct is suspected;

• account information is materially inaccurate;

• misuse of promotions or referral programmes has occurred.

Suspension may remain in effect until the matter is resolved.

58. TERMINATION

SUNDARAM EX-CLUSIVE may terminate or permanently disable any customer account at its sole discretion where permitted by applicable law, including where:

• repeated violations of these Terms occur;

• fraudulent conduct is established;

• abusive behaviour towards staff is demonstrated;

• illegal activities are identified;

• intellectual property rights are infringed;

• payment fraud is detected.

Termination shall not affect rights or obligations that accrued prior to termination.

59. COMPLIANCE WITH LAWS

Customers agree to comply with all applicable laws, regulations, and governmental requirements relating to:

• online commerce;

• taxation;

• import and export controls;

• customs regulations;

• consumer protection;

• sanctions;

• anti-money laundering;

• anti-corruption;

• intellectual property;

• privacy and data protection.

Customers are responsible for ensuring that purchases made through the Website are lawful in their jurisdiction.

60. GOVERNING LAW

These Terms and Conditions, together with all related policies, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.

Nothing in these Terms shall deprive consumers of any mandatory protections available under applicable consumer protection laws that cannot be waived by contract.

61. DISPUTE RESOLUTION

In the event of any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiations.

Customers are encouraged to contact our customer support team before initiating formal legal proceedings.

Where an amicable resolution cannot be reached, the dispute may be referred to arbitration as provided below, subject to any mandatory rights available under applicable consumer protection laws.

62. ARBITRATION

Subject to applicable law, disputes that cannot be resolved amicably shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (India), as amended from time to time.

Unless otherwise required by law:

• arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable law;

• the seat and venue of arbitration shall be Navi Mumbai, Maharashtra, India;

• the language of arbitration shall be English.

The arbitral award shall be final and binding upon the parties, subject to rights available under applicable law.

63. JURISDICTION

Subject to the arbitration clause and any mandatory consumer rights, the courts having jurisdiction over Navi Mumbai, Maharashtra, India shall have exclusive jurisdiction in relation to matters arising out of or connected with these Terms and the use of the Website.

64. EXPORT CONTROL AND SANCTIONS

Customers agree not to use the Website or purchase products in violation of applicable export control laws, trade restrictions, or sanctions.

SUNDARAM EX-CLUSIVE reserves the right to refuse transactions where compliance with applicable export control or sanctions laws cannot be ensured.

65. SURVIVAL

The provisions relating to intellectual property, limitation of liability, indemnification, governing law, dispute resolution, arbitration, jurisdiction, payment obligations, and any other provisions which by their nature are intended to survive termination shall remain in effect notwithstanding termination or expiration of these Terms.

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PART 5 OF 5

(Final Provisions, Notices, Grievance Redressal & Acceptance)

66. SEVERABILITY

If any provision of these Terms and Conditions is held to be invalid, illegal, unenforceable, or contrary to applicable law by a court or tribunal of competent jurisdiction, such provision shall be deemed severed only to the extent necessary.

The remaining provisions shall continue in full force and effect.

Where possible, the invalid provision shall be interpreted or replaced with a valid provision that most closely reflects the original commercial intent.

67. NO WAIVER

Failure or delay by SUNDARAM EX-CLUSIVE in exercising any right, remedy, or provision under these Terms shall not constitute a waiver of that right.

Any waiver shall be effective only if made in writing and signed by an authorised representative of SUNDARAM EX-CLUSIVE.

A waiver of one breach shall not be deemed a waiver of any subsequent breach.

68. ASSIGNMENT

Customers may not assign, transfer, sublicense, or otherwise dispose of any rights or obligations under these Terms without our prior written consent.

SUNDARAM EX-CLUSIVE may assign or transfer its rights or obligations, including in connection with:

• business restructuring;

• succession;

• merger;

• acquisition;

• sale of assets;

• financing arrangements; or

• operation of the Website.

69. ENTIRE AGREEMENT

These Terms and Conditions, together with the policies referenced herein, constitute the entire agreement between you and SUNDARAM EX-CLUSIVE regarding your use of the Website and supersede all prior discussions, communications, understandings, and agreements relating to the same subject matter.

The following policies form an integral part of these Terms:

• Privacy Policy

• Cookie Policy

• Shipping Policy

• Return, Refund & Exchange Policy

• Affiliate Policy

• Payment Policy

• Cancellation Policy

• Disclaimer

• Intellectual Property Policy

• Any additional policies published on the Website from time to time

In the event of a conflict, the policy specifically governing the subject matter shall prevail to the extent of that conflict.

70. ELECTRONIC RECORDS

In accordance with the Information Technology Act, 2000 and other applicable laws, electronic records, communications, and agreements shall not be denied legal effect solely because they are in electronic form.

Electronic versions of these Terms are legally enforceable to the same extent as paper-based agreements, subject to applicable law.

71. ELECTRONIC ACCEPTANCE

By:

• visiting the Website;

• creating an account;

• placing an order;

• making payment;

• subscribing to communications;

• clicking an “I Agree”, “Accept”, “Proceed”, or similar button;

• continuing to use the Website after publication of revised Terms,

you acknowledge and agree that such actions constitute your electronic acceptance of these Terms and create a legally binding agreement between you and SUNDARAM EX-CLUSIVE, subject to applicable law.

72. NOTICES

Official notices relating to these Terms may be provided by SUNDARAM EX-CLUSIVE through one or more of the following methods:

• email;

• Website announcements;

• customer account notifications;

• invoices;

• order communications; or

• any other legally recognised electronic means.

Customers are responsible for ensuring that their contact details remain accurate and up to date.

Notices sent to the email address associated with your account shall be deemed received within a reasonable period after dispatch unless proven otherwise.

73. CUSTOMER COMMUNICATIONS

Customers agree that communications regarding orders, returns, refunds, exchanges, account security, legal notices, and customer support may be sent electronically.

Customers should regularly monitor their registered email address and account notifications.

Failure to review communications shall not affect their legal validity where applicable law permits.

74. GRIEVANCE REDRESSAL

SUNDARAM EX-CLUSIVE is committed to addressing customer concerns fairly and promptly.

Customers who have complaints, grievances, or concerns relating to products, services, orders, data privacy, or use of the Website are encouraged to contact us first so that we may attempt to resolve the matter amicably.

Customer Support Email:
support@sundaramexclusive.com

Legal & Policy Email:
legal@sundaramexclusive.com

Customer Support Number / WhatsApp:
+91 8055466363

Business Hours:
10:00 AM – 9:00 PM (Indian Standard Time)

We aim to acknowledge customer enquiries within a reasonable time and make reasonable efforts to resolve issues as promptly as practicable. Resolution times may vary depending on the nature and complexity of the matter.

75. FORCE OF PRECEDENCE

Where any separate policy published by SUNDARAM EX-CLUSIVE specifically governs a particular subject (for example, shipping, returns, privacy, cookies, or affiliate participation), that policy shall apply to the extent relevant.

These Terms shall continue to apply to all other matters not expressly governed by the specific policy.

76. NO PARTNERSHIP OR AGENCY

Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, employment, franchise, fiduciary relationship, or other legal association between SUNDARAM EX-CLUSIVE and any customer, affiliate, supplier, or Website user.

77. NO THIRD-PARTY RIGHTS

Except where expressly required by applicable law, these Terms are intended solely for the benefit of SUNDARAM EX-CLUSIVE and the customer.

No third party shall have any right to enforce any provision of these Terms solely by virtue of these Terms.

78. HEADINGS

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

79. LANGUAGE

These Terms are prepared in the English language.

If translations are provided for convenience, the English version shall prevail in the event of any inconsistency, subject to mandatory local laws that require otherwise.

80. CHANGES TO THESE TERMS

SUNDARAM EX-CLUSIVE reserves the right to amend, modify, update, or replace these Terms at any time to reflect:

• changes in applicable laws;

• operational requirements;

• technological developments;

• business practices;

• security enhancements;

• product offerings.

Updated Terms will be published on the Website with a revised “Last Updated” date.

Where required by law, material changes will be communicated through appropriate means.

Continued use of the Website after the effective date of revised Terms constitutes acceptance of the updated Terms.

81. VERSION CONTROL

Document Title: Terms & Conditions

Version: 1.0

Effective Date: [Website Launch Date]

Last Updated: [Website Launch Date]

Future revisions shall be reflected through updated version numbers and revision dates.

82. CONTACT INFORMATION

For any questions regarding these Terms and Conditions or any of our legal policies, please contact:

SUNDARAM EX-CLUSIVE

Business Address:
Mumbai – Goa Highway
Near SHIV SAGAR FOOD MALL
Palaspe Phata
Panvel
Kolkhe
Maharashtra – 410206
India

Customer Support Email:
support@sundaramexclusive.com

Legal Email:
legal@sundaramexclusive.com

Telephone / WhatsApp:
+91 8055466363

Business Hours:
10:00 AM – 9:00 PM (Indian Standard Time)

83. ACKNOWLEDGEMENT

By accessing, browsing, registering an account, placing an order, making a purchase, participating in promotions, enrolling in the Affiliate Programme, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions together with all other policies published on the Website.

If you do not agree with these Terms, you must discontinue use of the Website immediately.

END OF TERMS & CONDITIONS