At Sundaram Exclusive, your satisfaction is our priority. We aim to make your shopping experience smooth and worry-free. Please review our return and exchange guidelines below.


Return Policy

  • 7-Day Window: You may request a return within 7 days of receiving your order.
  • Return Charges: No extra cost – returns are completely free.
  • Process: To start a return, simply contact us on Instagram and share your order number along with the issue.


⚠️ Important: Returns are only applicable for damaged products. If you receive an item in damaged condition, please notify us within 48 hours of delivery with photos as proof.

Exchange Policy

  • Eligibility: You can exchange your product for any other item from our collection.
  • Timeline: Exchanges must be requested within 7 days of receiving your order.
  • Condition: The saree must be unused, in its original packaging, and with all tags attached.

Steps to initiate

  • Message Us on Instagram – Contact our support team within the return/exchange period.
  • Share Order Details – Provide your order number, reason for return/exchange, and photos (if the item is damaged).
  • Follow Instructions – Our team will guide you through the simple process to complete your request.

Note

We reserve the right to decline returns or exchanges if the product does not meet our policy requirements. Please understand that we do not accept returns based on personal quality expectations, as all sarees are inspected carefully before dispatch.